Crystal Kendrick, President of The Voice of Your Customer, presents
Are Your Customers Always Delighted?
A Lunch and Learn Session
Wednesday, July 22, 2009
11:00 a.m. – 1:00 PM
Madeira City Hall Council Chambers
7141 Miami Ave
Cincinnati, OH 45243
Whether your organization calls it customer surveys, secret shopping, focus groups or compliance monitoring, Crystal Kendrick is in the business of finding out what customers really think. Using a variety of techniques, she gets the inside story on service delivery, customer expectations, additional product interests, and reactions to marketing efforts.
Find out what customers typically tell Crystal but probably never tell you personally, including the top complaints she hears. Use that knowledge to design ways to outdo your competition in starting great relationships, maintaining quality service, and improving customer satisfaction with your business.
Please RSVP to Bruce Strickland at Bruce@vipbackrubs.com or 513-503-4404.
Note, we will have a light lunch available for you and ask a donation of $5 to cover the cost of the lunch.
For a complete listing and schedule of trainings presented by The Voice of Your Customer and Crystal L. Kendrick, visit http://www.thevoiceofyourcustomer.com/calendar.htm.
